Ticket Limitations and Restrictions

Ticket Limitations and Restrictions

All Express Arrow tickets are non-refundable unless a refundable fare is purchased. Fees may apply for all refunds. All Express Arrow tickets expire after the date of travel. All Express Arrow tickets hold no value and may be rebooked up to date and time of travel. All rebooked tickets must be for whom the ticket was originally purchased. Additional fees may apply for any rebooked tickets subject to changes in fares, and or a rebooking fee. All Express Arrow tickets are non-transferable and, if presented for transportation by any person other than the one for whom originally purchased, will be void and will be confiscated by an Express Arrow agent or authorized employee of any bus carrier over which the ticket is issued. Express Arrow is not responsible for damaged, lost, or stolen tickets. All digital tickets presented for travel must be in a format that is legible and easily scanned. All seating is unassigned and is on a first-come, first-served basis. Advance purchase tickets do not guarantee a seat. Passengers must be ready to board 30 minutes prior to departure time.

Express Arrow does not guarantee arrival and departure times and will not be responsible for delays caused by breakdowns, road conditions, weather, or other conditions beyond the carrier’s control. Express Arrow is not responsible and will not cover lodging or accrued travel expenses when situations occur outside of the carrier’s control.