Baggage Information
EXPRESS ARROW
Baggage Information
Passengers are responsible for transferring their own bags. Baggage assistance is available upon request. Special handling ID tags are available for customers that need help with their luggage, such as elderly passengers, passengers with disabilities, or passengers traveling with small children.
Be sure that all checked bags have a bag tag attached to them. Bag tags are provided at the ticket counter or with the driver prior to boarding. Please make sure your bags are properly marked and tagged. Please provide all the information on the bag tag in legible format. Please include current contact information inside of the checked bag as well should the tag become lost during transit, this will allow us to identify the owner of the bag.
Please hand your baggage to the baggage handler/driver alongside the appropriate scheduled bus. They will ensure to load your baggage underneath the bus in one of the luggage compartments. You are responsible for claiming and retrieving your baggage bus side at each transfer location or point. You must then take your baggage and transfer it to your connecting bus.
Baggage Restrictions
Checked Baggage
One (1) piece of baggage is checked free of charge for each adult and child ticket fare. Additional pieces of baggage may be checked for an additional charge for each adult paid fare. Bags 2 to 5 will be charged a fee of $20 per bag. Items contained in plastic bags will not be accepted. Items must be in proper baggage/box containers.
The maximum allowable weight for checked baggage is 50 pounds per individual piece of baggage. Any checked bag over the 50 pounds limit may be assessed an additional fee (depending on the distance traveled).
Carry-On Baggage
One (1) small bag up to 25 pounds can be taken on board for each adult or child. Carry-on bags must fit in the overhead compartment or under your seat. Plastic bags will not be accepted. Items must be in proper baggage/box containers.
Baggage Dimensions
Baggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height). An over-size charge (depending on the distance traveling) will be applied to any baggage above the 62-inch limit.
Packaging exceptions will only be made for the following items: bicycles, skis and ski poles must be packed in wood, canvas, or other substantial container, and securely fastened; towing equipment must be enclosed in rigid containers or wrapped in a strong material such as canvas and securely strapped or tied. Towing equipment is limited to 100 pounds actual weight. These items are not exempt from oversize charges.
Acceptable Types of Baggage
In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks, and securely tied cardboard boxes. A plastic and/or a paper bag is not acceptable as checked baggage. Shipping containers are available for a nominal fee at many terminals.
Prohibited Items for Checked Baggage
Acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials (poisons, radioactive materials, etc.), materials with a disagreeable odor, matches, merchandise for resale, protruding articles, or any unsecured articles including those in plastic or paper bags are prohibited. Items such as money and prescription medication may not be checked as baggage and are to be carried in the customer’s possession.
Laptop computers are considered “electronic items” and are prohibited as checked baggage; however, they may be brought aboard as a carry-on item and passenger assumes all responsibility for all carry-on items.
If you have any questions about what specific items are allowed on board (as carry-on or checked), please check our Prohibited Items List. Some items we allow on the list may be considered illegal on-board public transportation in certain states. Express Arrow will follow local law in these cases.
Liability On Lost Luggage
Express Arrow expressly disclaims liability for any lost or damaged baggage. Passenger(s) are responsible for their baggage at all times including transferring bags between buses and collecting their bags at their destination.
Carriers will not deliver lost or delayed baggage. It is the responsibility of the passenger to arrange for any such lost or delayed baggage to be shipped to destinations outside the Continental United States. The Continental United States does not include Alaska or Hawaii.