Additional Information
Baggage
Baggage Information
Passengers are responsible for transferring their own bags. Baggage assistance is available upon request. Special handling ID tags are available for customers that need help with their luggage, such as elderly passengers, passengers with disabilities, and or passengers traveling with small children.
Be sure that all checked bags have a bag tag attached to them. Bag tags are provided at the ticket counter or with the driver prior to boarding. Please make sure your bags are properly marked and tagged. Please provide all the information on the bag tag in a legible format. Be include current contact information inside of the checked bag as well should the tag become lost during transit, this will allow us to identify the owner the bag.
Please hand your baggage to the baggage handler/driver alongside the appropriate scheduled bus. They will insure to load your baggage underneath the bus in one of the luggage compartments. You are responsible for claiming and retrieving your bags bus side at each transfer location or point. You must then take your baggage and transfer them to your connecting bus.
Baggage Restrictions
One (1) small bag up to 25 pounds can be taken on board for each adult or child. Carry-on bags must fit in the overhead compartment or under your seat. Plastic bags will not be accepted. Items must be in proper baggage/box containers.
One (1) piece of baggage is checked free of charge for each adult and child ticket fare. Additional pieces of baggage may be checked for an additional charge for each adult paid fare. Bags 2 to 5 will be charged a fee of $20 per bag. Items contained in plastic bags will not be accepted. Items must be in proper baggage/box containers.
The maximum allowable weight for checked baggage is 50 pounds per individual piece of baggage. Any checked bag over the 50 pounds limit may be assessed an additional fee (depending on the distance traveled).
MORE INFORMATION
Baggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height). An over-size charge (depending on the distance traveled) will be applied to any baggage above the 62-inch limit.
Packaging exceptions will only be made for the following items: bicycles, skis and ski poles must be packed in wood, canvas, or other substantial container, and securely fastened; towing equipment must be enclosed in rigid containers or wrapped in a strong material such as canvas and securely strapped or tied. Towing equipment is limited to 100 pounds actual weight. These items are not exempt from oversize charges.
Acceptable Types of Baggage
In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks, and securely tied cardboard boxes. A plastic and/or a paper bag is not acceptable as checked baggage. Shipping containers are available for a nominal fee at many terminals.
Prohibited Items for Checked Baggage
Acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials (poisons, radioactive materials, etc.), materials with a disagreeable odor, matches, merchandise for resale, protruding articles, or any unsecured articles including those in plastic or paper bags are prohibited. Items such as money and prescription medication may not be checked as baggage and are to be carried in the customer’s possession.
Laptop computers are considered “electronic items” and are prohibited as checked baggage; however, they may be brought aboard as a carry-on item and passenger assumes all responsibility for all carry-on items.
If you have any questions about what specific items are allowed on board (as carry-on or checked), please check our Prohibited Items List. Some items we allow on the list may be considered illegal on-board public transportation in certain states. Express Arrow will follow local law in these cases.
Liability On Lost Luggage
Express Arrow expressly disclaims liability for any lost or damaged baggage. Passenger(s) are responsible for their baggage at all times including transferring bags between buses and collecting their bags at their final destination.
Carriers will not deliver lost or delayed baggage. It is the responsibility of the passenger to arrange for any such lost or delayed baggage to be shipped to destinations outside the Continental United States. The Continental United States does not include Alaska or Hawaii.
Children Traveling
Children under the age of 12 years cannot travel alone. They must travel with someone age 17 or older.
Children 12-16 years of age can travel alone with restrictions, including completion of the Unaccompanied Child Form for a fee of $15.00 each way. No Transfers Allowed. Children 12-16 (traveling alone) can now travel a maximum of 8 hours between the hours of 7:00 am and 8:00 pm.
No restrictions for ages 17 years old and older.
Tickets for unaccompanied children are not sold online.
Freight
Express Arrow Package Express Service
Need to ship packages by bus? Express Arrow can provide express shipments via our daily bus service. We directly serve communities in Nebraska, Wyoming, Colorado, and Montana. You can ship to any of our numerous locations along our routes. If you need to ship across the country, our connections with our transportation partners allows us to ship your express packages/shipments to thousands of other destinations throughout the United States, Mexico, and Canada. Depending upon the origin and destination of your shipment, we may offer same day service.
Shipping by bus is convenient and affordable. Express Arrow can ship anything from small documents to packages weighing up to 100 lbs. Please read our terms and conditions for details.
Inspection Notice
Express Arrow reserves the right to open & inspect shipments when deemed necessary, and has the right to refuse shipment for items that are improperly or inadequately packed, damaged, and/or containing articles prohibited by law and/or regulations governing inter-state commerce. (i.e. certain electronics, live animals, antiques, alcohol, etc.). Contact your nearest depot for more detailed information about prohibited articles for shipment.
Express Arrow also reserves the right to open & inspect shipments where necessary, to verify the description of contents matches what is shown on the waybill. In the event the contents are found to be incorrectly described, additional charges may be applied in accordance with what is being shipped.
Shipments will NOT be accepted for transport if inspection is refused.
All contents and/or nature of shipments must be identified by the shipper prior to shipment & must be described on the waybill detail sufficient to enable the Carriers to ascertain the shipment meets all packaging requirements
Contact your local Express Arrow depot or agency for shipping options & rates.
Size, Weight & Value Limitations
Size: Maximum weight is 100 pounds. Maximum dimensions we can accommodate are 82” L x 47” W x 29” H.
Participating carriers reserve the right to refuse any packages which dimensions, even though within the limits specified herein, exceed the size or capacity of the baggage bays and/or express compartments of its vehicles.
Weight: No single package will be accepted for transport that exceeds one hundred (100) pounds including the packaging material. Baggage in Express Service shipments may not exceed 75 pounds per piece.
Storage Charges
Storage charges may be assessed if the shipment has not been picked up within five (5) days of notification of arrival.
Storage Fees: A charge in the amount of ten dollars ($10) per day or fraction thereof, not to exceed two hundred dollars ($200) for the first twenty (20) days, will be assessed for each shipment. Items not picked up after thirty (30) days will be subject to proper disposal. Additional shipping charges will apply if a return of items is requested before the disposal occurs.
The Value
No single shipment will be accepted for transportation which exceeds one thousand dollars ($1,000) in actual or released value. Released or declared value is the value agreed upon between the shipper and carrier as evidenced by the uniform receipt given to the shipper by the carrier at the time of shipment tender or as agreed upon. Except for baggage in Express Service shipments, value charges will be applied for any shipment with a value greater than one hundred dollars ($100). Baggage in Express Service shipments will be assessed value charges if a greater value than two hundred, fifty dollars ($250) is declared.
Excess Value Charges: Excess value charges will be assessed dependent upon the value declared in writing by the shipper and agreed upon by the carrier as the released value of the property found in the declared value section.
Declared value: Shipments with declared or released value of more than $1,000 will not be transported. In all cases, the carrier’s liability is limited to the actual value of the items lost or damaged regardless if a higher value was declared. Proof of value must be provided upon request.
For multiple piece shipments, declared value will be evenly divided among all items being shipped (i.e. $200 declared value on a four-piece shipment would equate to $50 per item). If a higher amount is required for a single piece, it should be tendered as a separate shipment with its own declared value.
If declared value is above One Hundred US dollars ($100), excess value charges must be paid at the time of shipment and must be reflected as such on the waybill.
Rates for excess value charges will vary depending upon the declared value and shipment zone. Please speak with your agent for more details.
Claims
Any claims for missing or damaged shipments must be made in writing within thirty (30) days of shipment. Please send your request along with a copy of the paid waybill and any documentation pertaining to the shipment to:
Attn: Express Arrow
Freight Express Claims
720 E. Norfolk Ave
Norfolk, NE 68701