Traveling With Express Arrow
Please arrive at your scheduled location 30 minutes early, 45 minutes earlier if you need assistance.
Passengers are responsible for transferring their own bags. Baggage assistance is available upon request. Special handling ID tags are available for customers that are physically unable to transfer their own bags.
Be sure that all checked bags have a bag tag attached to them. Passengers must obtain a bag tag at the ticket counter/driver prior to boarding. Passengers must ensure bags are properly tagged inside and out. Bag tags must be completed and legible. Current contact information must be placed inside of the checked bag should the tag become lost during transit, this will allow us to identify the owner the bag.
Baggage will be taken to the bus and given to the baggage handler/driver who will load the baggage underneath the bus. Passengers are in charge of picking up their bags at bus side at each transfer location and taking them to any connecting bus.
One (1) piece of baggage is checked free of charge for adults and children. One (1) additional piece of baggage may be checked for an additional charge for adults only. Bags 2 & 3 will be charged a fee of $20 per bag. Baggage carried beyond three(3) pieces (starting with the fourth bag) will be charged based on Greyhound Package Express rates. Items contained in plastic bags will not be accepted. Items must be in proper baggage/box containers.
One (1) small bag up to 25 pounds can be taken on board for each adult or child. Carry-on bags must fit in the overhead compartment or under your seat.
The allowable weight for checked baggage is 50 pounds per individual piece of baggage. Any checked bag over the 50 pound limit will be assessed an additional fee (depending on the distance traveled).
Baggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height). An over-size charge (depending on the distance traveled) will be applied to any baggage above the 62-inch limit.
Packaging exceptions will only be made for the following items: bicycles, skis and ski poles must be packed in wood, canvas or other substantial container, and securely fastened; towing equipment must be enclosed in rigid containers or wrapped in a strong material such as canvas and securely strapped or tied. Towing equipment is limited to 100 pounds actual weight. These items are not exempt from oversize charges.
If bags exceed maximum size and/or weight, customers must ship the item via Greyhound Package Express.
Acceptable Types Of Baggage
In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks and securely tied cardboard boxes. A plastic and/or a paper bag is not acceptable as checked baggage. Shipping containers are available for a nominal fee at many terminals.
Prohibited Items For Checked Baggage
Acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials (poisons, radioactive materials, etc.), materials with a disagreeable odor, matches, merchandise for resale, protruding articles, or any unsecured articles including those in plastic or paper bags are prohibited. Electronic equipment (television, stereos, etc.), film (flammable), and perishable items (food) may be sent using Greyhound Package Express with appropriate packing. Items such as money and prescription medication may not be checked as baggage and are to be carried in the customer’s possession.
Laptop computers are considered “electronic items” and are prohibited as checked baggage, however they may be brought aboard as a carry-on item and passenger assumes all responsibility for carry-on items.
If you have any questions about what specific items are allowed on board (as carry-on or checked), please check our Prohibited Items List. Some items we allow on the list may be considered illegal on board public transportation in certain states. Greyhound will follow local law in these cases.
Liability On Lost Luggage
Express Arrow expressly disclaims liability for any lost or damaged baggage. Passenger(s) are responsible for their baggage at all times including transferring bags between buses and collecting their bags at their final destination.
Carriers will not deliver lost or delayed baggage. It is the responsibility of the passenger to make arrangements for any such lost or delayed baggage to be shipped to destinations outside the Continental United States. The Continental United States does not include Alaska or Hawaii.
To file a claim for loss or damaged baggage, customers must file at the terminal.
Children under the age of 12 years will not be allowed to travel alone. They must travel with someone age 17 or older.
Children 12-16 years of age can travel alone with restrictions, including completion of the Unaccompanied Child Form for a fee of $15.00 each way. No Transfers Allowed. Children 12-16 (traveling alone) may travel a maximum of 8 hours between the hours of 7:00 am and 8:00 pm.
No restrictions for ages 17 years old and older.
Tickets for unaccompanied children are not sold online.